Frequently Asked Questions

1. How do I remove my account?

   Account removal is currently a back-end process. Use Contact Us to request the User associated with your email to be removed by the site's administrator. To speed the process make sure that you remove any samples from your My Samples home page. The "Remove" process ensures that all raw data files are also purged from the object repository as well as the reporting data. Once all Samples have been removed, your User account can be safely removed.

2. Why am I assigned to Haplogroup X? On another site I am Haplogroup Z.

   The primary cause of this issue comes down to the differences in Y DNA trees. The Shared SNPs report tab will detail the calls that led to your sample being assigned to the position in our tree. As long as there are not two branch levels where most of the markers are coded as negative calls, the sample is correctly positioned. If you see many levels where no calls are reported, it may be a recurrent marker in the Sample's signature causing interference with the machine learning routines. The best course of action for these is to add the BAM file for a high-coverage discovery test like Big Y or WGS.

   Occasionally, it is because the wrong set of raw data files were submitted for the subject. The best course of action here is to delete the files already submitted and upload them again. The system will import the files again and recalculate the haplogroup when finished.